When our son gave us a new Rainsoft water treatment system, we were grateful….until the brine tank overflowed three times! We needed help, so we called Hawkins Water Tech.
Upon examining the installation, Kevin (the service tech) observed that the carbon filtration unit was plumbed ahead of the softener, which meant it was doing the “heavy lifting” of removing iron, a task that was well beyond its intended assignment.
Kevin re-plumbed the carbon unit and reprogrammed the softener, even though it is not one Hawkins sells. He did an outstanding job and his knowledge, work effort and demeanor were a fine reflection on your company.

From working with Curt on making the initial appointment and getting the estimate, to the office person I spoke to when paying, to Shawn being so helpful with scheduling the install, to the gentleman (and I am sorry I did not get his name) [Nate] who did the installation, I am truly impressed. Everyone has been so courteous and helpful.
Hopefully I won’t need any assistance other than filling the system with salt but I feel assured that, if something does go wrong, your company will handle the issue just as quickly and efficiently as the installation process has been.
I would recommend you all highly.

First improvement we made to our new house... We only had to deal with hard water and a clogged up, spray your face off, pins and needles, cheap hotel style shower head for 3 days but I'll be the first to admit that a sucky shower can absolutely alter your mood. Not only did our water technician work around our schedule to do the initial water testing and assessment, our installation professional moved our service date up, was extremely polite, didn't mind our dogs (even gave one a hug) and he completed the additional work we requested on short notice with a smile and no complaints (we asked that he service our water heater after he had already arrived) To top off this excellent experience, Hawkins did NOT try to sell us products we didn't actually need (contrary to our experience with another water company) and they were less than HALF the price of their competitors. Thank you SO MUCH Hawkins Water Tech. I absolutely recommend this company to anyone living with less than spectacular water! Thank you again Arlin, Dave and Jim! #badhairweekisover #itsthelittlethings #sorefreshing #softwater

I am a new customer of Hawkins Water Tech. I cannot say enough about our first experience with your company, specifically Doug Hostetler. My family, including two children under the age of 3, live in Granger. It's no secret that our well water contains high levels of nitrates. Upon purchasing our home, we installed a reverse-osmosis system to deliver safe, clean, drinking water for our family. After 5 years of use and annual maintenance, I decided to contact Hawkins Water Tech for a free water test to ensure our RO system was still functioning properly and to complete a health check on our water softener. After submitting an online request, Doug contacted me via phone within 30 minutes. Great first impression. He recapped my request and quickly scheduled an on-site consultation to complete the water test. The morning of the appointment, he contacted both myself and my wife (who was at home) to let us know he was on his way while providing his anticipated arrival time. He showed up right on time. My wife showed him to our RO system and water softener in the basement. He completed the analysis and provided a thorough debriefing of our current systems, which were both functioning as desired. He did offer recommendations for improvement, including a more efficient RO system that would provide better filtration and production capacity, however he did not push any of these offerings on either myself or my wife during/after the visit. I spoke with him via phone following the visit to discuss his recommendations. He provided thorough and honest feedback, which I really appreciated. Overall, excellent experience with Doug! I will recommend HWT without hesitation to friends, family, and anyone else who asks. Thank you!