Who are we?

Hawkins Water Tech is owned and operated locally and you are welcome to stop by our Middlebury location any time from M-F 8:00AM - 5:00PM and Saturday 8:00AM-12:00PM or call us at (574) 330-0520 or our Elkhart location from M-F 8:00AM - 5:00PM and Saturday 8:00AM-12:00PM.

We hate unwanted emails and phone calls as much as you do and so work hard to protect all of your information and never provide it to third parties. We also try to respect your wishes on how and when to contact you.

Mobile Subscriber Information

Your Mobile Information will NEVER be shared with other parties under any circumstances. This includes no sharing with third parties, affiliates, or for marketing or promotional purposes.

SMS Messaging

At Hawkins Water Tech, your privacy is critically important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you opt into our SMS messaging program. By opting into our SMS service, you agree to the terms outlined below, which are in compliance with the latest 2024 regulations under the Telephone Consumer Protection Act (TCPA) and the TCPA.

1. Information We Collect

When you opt-in to receive SMS messages from us, we collect the following information:

• Phone Number: The mobile number provided during the opt-in process.
• Message Interaction Data: Includes information such as delivery status, response data, and message engagement rates.
• Consent Data: We maintain records of when and how you provided consent to receive SMS messages, including the method of opt-in (e.g., web form, keyword, or verbal consent).

2. How We Use Your Information

We use your information to:

• Send text messages based on the preferences you indicated when opting in, such as promotional offers, updates, or alerts.
• Ensure compliance with federal regulations, including the TCPA.
• Monitor and improve our SMS services by tracking engagement metrics.

Your information will only be used for the purpose specified at the time of opt-in and will not be used to send unrelated messages.

3. One-to-One Consent Requirement

In line with FCC regulations (March 2024), your SMS opt-in applies to communications from  [X]. Your consent to receive SMS messages is specific to our company and does not extend to third-party businesses or affiliates unless explicitly stated and separately agreed upon.

4. Message Frequency and Data Rates

You will receive recurring automated promotional and personalized marketing text messages at any time, text frequency varies. Please note that message and data rates may apply depending on your mobile carrier and plan. We encourage you to review your carrier’s terms for more details on messaging fees.

5. Opt-Out Instructions

You can opt out of our SMS service at any time by replying with “STOP” to any message you receive from us. Once you opt out, you will immediately cease receiving further messages unless you opt back in. For help, you can reply with “HELP” or contact us directly at randy@hawkinswater.com or (574) 330-0520.

6. Data Sharing and Disclosure

We will never share or sell your information to third parties for marketing purposes without your explicit consent. We may, however, share your information with trusted third-party service providers for the purpose of facilitating SMS delivery (e.g., telecommunications providers). All such parties are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than SMS delivery.

In compliance with Do Not Call (DNC) Registry regulations (2024), you have the right to register your number with the National DNC Registry. If you are on the DNC Registry, we will not send you promotional SMS messages unless you have provided express consent to do so.

7. Security of Your Information

We take reasonable measures to protect the information you provide from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data during transmission or storage.

8. Record-Keeping and Proof of Consent

As required by the TCPA and Campaign Registry guidelines, we maintain records of all opt-ins and opt-outs, including timestamps and the method of consent. These records are kept securely and may be used to demonstrate compliance with regulatory requirements if needed.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated via SMS or on our website. Continued use of our SMS service after any changes indicates your acceptance of the revised policy. Please check back periodically to stay informed of any updates.

10. Contact Us

If you have any questions about this Privacy Policy or wish to update your SMS preferences, you can contact us at:

• Email: randy@hawkinswater.com
• Phone: (574) 330-0520
• Address: 929 South Main Street Middlebury, IN

 Links:

• Terms and Conditions:  https://hawkinswater.com/terms-and-conditions/
• Privacy Policy:  https://hawkinswater.com/privacy-policy/
• National Do Not Call Registry: https://www.donotcall.gov/

 Key 2024 Compliance Elements:

• One-to-One Consent: Consumers are only giving consent to receive messages from the specific business they opt into, not from multiple parties
• Clear Disclosures: The policy includes clear language about the nature of the messages, frequency, potential charges, and opt-out mechanisms​
• Not Call Protections: The policy reflects the latest FCC guidance that DNC protections apply to SMS, making it clear that businesses must adhere to DNC regulations​
• Data Sharing and Record-Keeping: Emphasizes the importance of maintaining proof of consent and clear guidelines on how data is shared for operational purposes.

This updated Privacy Policy example aligns with current 2024 TCPA and FCC guidelines, ensuring your business remains compliant while fostering transparency with consumers.

Text Messaging

You authorize us to contact you, including by sending text messages directly or through a conduit text messaging service and other communications to a cell phone using an automatic telephone dialing system or an artificial or prerecorded voice message, at any number you provide. You acknowledge that any text messages or prerecorded messages sent by us may contain sales or marketing content. You may revoke your consent for us to contact you at a specified telephone number by communicating your revocation to us through any reasonable means.

When you fill out the contact form on our site, complete intake forms, e-mail us, call us, inquire about products we sell, or inquire about services we offer or specials we maintain, you are authorizing us to contact you, including by sending text messages directly or through a conduit text messaging service and other communications to a cell phone using an automatic telephone dialing system or an artificial or prerecorded voice message, at any number you provide. You acknowledge that any text messages or prerecorded messages sent by us may contain sales or marketing content. You may revoke your consent for us to contact you at a specified telephone number by communicating your revocation to us through any reasonable means.

• OPT IN
  Message: “You’re now subscribed to our SMS updates! Get exclusive offers, product tips, and maintenance reminders directly to your phone.”
• OPT OUT
  Message: “You have been unsubscribed from our SMS updates. We’re sorry to see you go! If you change your mind, text ‘JOIN’ to resubscribe.”
• STOP
  Message: “All future messages have been stopped. If you’d like to receive updates again, text ‘JOIN’ to start again.”
• HELP
  Message: “Need assistance? Reply to this message or contact us at (574) 330-0520. We’re here to help with any questions about our products!”
• OFFERS
  Message: “Thank you for opting in! Stay tuned for exclusive discounts and promotions.”
• REMINDERS
  Message: “Get reminders for regular maintenance! Text ‘MAINTAIN’ to receive tips on keeping your products in top shape.”
• FEEDBACK
  Message: “We value your opinion! Reply with your feedback or questions about our products, and we’ll respond as soon as possible.”
• UPDATES
  Message: “Stay informed! Text ‘UPDATES’ to receive the latest news on new products.”

Personal Information

Hawkins Water Tech collects personal information from you only on a voluntary basis when you fill out a contact form. This information may be used by us to contact you for the purposes of providing you with product information or service, or for processing an order. When providing your email address we’ll either contact you personally or we may add you to our email marketing database. Any marketing email will give you the opportunity to unsubscribe or opt-out in the footer of the email and you will immediately be removed. You may also request that this information be removed from our marketing database by emailing us at feedback@hawkinswater.com or calling (574) 330-0520.

We do collect the domain names and other generic visitor information available in Google Analytics from people who visit our site. We do not sell any personal information to third parties. Some of our web pages may use “cookies” to better serve you when you come to our site. This technology allows us to give you tailored information whenever you visit hawkinswater.com by sending information to your computer and storing it on your system. You may set your browser to notify you when you are about to receive a cookie so that you can accept or decline it.

Links

While this site contains links to other web sites, Hawkins Water Tech is not responsible for the privacy practices of such web sites. Hawkins Water Tech reserves the right to modify and update these privacy terms at anytime.