Local Reviews
I am a new customer of Hawkins Water Tech. I cannot say enough about our first experience with your company, specifically Doug Hostetler. My family, including two children under the age of 3, live in Granger. It's no secret that our well water contains high levels of nitrates. Upon purchasing
...moreI am a new customer of Hawkins Water Tech. I cannot say enough about our first experience with your company, specifically Doug Hostetler. My family, including two children under the age of 3, live in Granger. It's no secret that our well water contains high levels of nitrates. Upon purchasing our home, we installed a reverse-osmosis system to deliver safe, clean, drinking water for our family. After 5 years of use and annual maintenance, I decided to contact Hawkins Water Tech for a free water test to ensure our RO system was still functioning properly and to complete a health check on our water softener. After submitting an online request, Doug contacted me via phone within 30 minutes. Great first impression. He recapped my request and quickly scheduled an on-site consultation to complete the water test. The morning of the appointment, he contacted both myself and my wife (who was at home) to let us know he was on his way while providing his anticipated arrival time. He showed up right on time. My wife showed him to our RO system and water softener in the basement. He completed the analysis and provided a thorough debriefing of our current systems, which were both functioning as desired. He did offer recommendations for improvement, including a more efficient RO system that would provide better filtration and production capacity, however he did not push any of these offerings on either myself or my wife during/after the visit. I spoke with him via phone following the visit to discuss his recommendations. He provided thorough and honest feedback, which I really appreciated. Overall, excellent experience with Doug! I will recommend HWT without hesitation to friends, family, and anyone else who asks. Thank you!
[I] called to pay for a service call and wanted to let you know that [I'm] so thrilled with the service received from Shawn over the phone and Nick in person. It was a top notch experience.
From working with Curt on making the initial appointment and getting the estimate, to the office person I spoke to when paying, to Shawn being so helpful with scheduling the install, to the gentleman (and I am sorry I did not get his name) [Nate] who did the installation, I
From working with Curt on making the initial appointment and getting the estimate, to the office person I spoke to when paying, to Shawn being so helpful with scheduling the install, to the gentleman (and I am sorry I did not get his name) [Nate] who did the installation, I am truly impressed. Everyone has been so courteous and helpful.
Hopefully I won’t need any assistance other than filling the system with salt but I feel assured that, if something does go wrong, your company will handle the issue just as quickly and efficiently as the installation process has been.
I would recommend you all highly.
Great service, good value – I’d recommend you to anybody. Thanks!
I just spoke to Jonathan in your office and set up bottled water delivery to my home. I just want your management to know how kind, considerate and helpful Jonathan was in serving my initial order and set up. It is refreshing to receive exemplary customer service these days.