"Try it Before You Buy It"!!

I am a new customer of Hawkins Water Tech. I cannot say enough about our first experience with your company, specifically Doug Hostetler. My family, including two children under the age of 3, live in Granger. It's no secret that our well water contains high levels of nitrates. Upon purchasing our home, we installed a reverse-osmosis system to deliver safe, clean, drinking water for our family. After 5 years of use and annual maintenance, I decided to contact Hawkins Water Tech for a free water test to ensure our RO system was still functioning properly and to complete a health check on our water softener. After submitting an online request, Doug contacted me via phone within 30 minutes. Great first impression. He recapped my request and quickly scheduled an on-site consultation to complete the water test. The morning of the appointment, he contacted both myself and my wife (who was at home) to let us know he was on his way while providing his anticipated arrival time. He showed up right on time. My wife showed him to our RO system and water softener in the basement. He completed the analysis and provided a thorough debriefing of our current systems, which were both functioning as desired. He did offer recommendations for improvement, including a more efficient RO system that would provide better filtration and production capacity, however he did not push any of these offerings on either myself or my wife during/after the visit. I spoke with him via phone following the visit to discuss his recommendations. He provided thorough and honest feedback, which I really appreciated. Overall, excellent experience with Doug! I will recommend HWT without hesitation to friends, family, and anyone else who asks. Thank you!

We were already well underway with remodeling our kitchen and were getting ready for school to start again, so needless to say things were hectic around our house. In the process, we had gutted the kitchen and needed some way to have water available in/near the kitchen while we were remodeling.
Wanting an easy way to get info, I filled out your online form about bottled water and water coolers. I was pleasantly surprised by your quick and thorough reply, explaining the different options and pricing for Hawkins’ services.
Through conversations and the information you provided, it was clear that while the bottled water or cooler option would solve our immediate situation, a long-term solution for convenient, refreshing water would be your sink-mount Reverse Osmosis system. So we made arrangements for its installation.
Your technician ~ Kevin ~ came out and he was all business; he put the other guys to shame with his efficiency and productivity! He quickly installed the system and we made arrangements for him to come back to finalize the installation when the granite counters arrived.
After he left, I counted the pre-granite holes made in the counter “base” and realized that the place he had intended to put the RO system was the space I had already committed to my garbage disposal button. So when the granite arrived, he had to do some modifications for a tidy and effective placement. He happily did that and looked at the connection to the water in my fridge, to make sure it was working properly. All the while, he was polite, accommodating and just plain great to work with.
I was telling my neighbor about our experience and she said “Oh, yes! Everyone knows Hawkins is the best!”
Thanks for having the foresight to help me discover what I needed instead of just “taking the sale” for what I thought I wanted. Please feel free to use me as a reference for your business, anytime!

Wow! I can't say enough about the service I received from Hawkins Water. You were right on time with the appointment and quote. Sean was right on time with the call back and scheduling, realizing that the additional plumbing needed a couple of guys.

Arlin and Corbin were right on time and were both great guys with fantastic attitudes despite the old houses goofy plumbing.
Please let them know how appreciative I am of their work and attitudes!

Oh, almost forgot, I am very confident that our rusty, hard water problem will be a thing of the past.