Your Water Needs Are Our First Priority!

Thought I would let you know how pleased I was today with my new water
softener installation.
From my sales person Mike Sommer to the installer which I am sorry I don't
know his name, it was a very uplifting experience. Everyone I dealt with was
very nice and professional.
Please know that if I hear of anyone in need of a softener I will say the
name Hawkins proudly. Thank you again for the great service.

More than expected! Our experience working with the fine folks at Hawkins Water was the best we could ever have imagined. Their team bent over backwards to ensure that our final water treatment system met our expectations. I use the word “team” in its truest sense. Our installation included water softening and a reverse osmosis (RO) system. It turned out that we didn’t care for the taste of the RO water. That’s where the team at Hawkins really showed their commitment to customer satisfaction. They worked with us to try solving this issue – without any hesitation. In the end, we had the RO unit removed and switched over to filtered hard water for drinking. It turned out that my wife and I just didn’t like the taste of RO water. During this process we were impressed with the diligence that the Hawkins Team placed in resolving our issue. As if that wasn’t enough, we received full reimbursement for the removed RO unit. To sum it up – call Hawkins Water if you are considering installing a water treatment system.

I am writing to commend your technician, Arlin Yoder, for the terrific job he did installing the softener and purification water system at our Edwardsburg lake house. He showed up on time, and did a wonderful job re-configuring our existing plumbing schematic. His professional design is neat and attractive and takes up minimal space. The system in working well. The water tastes as good, or better, than any bottled water. We are glad that we chose Hawkins for the job, over numerous other companies offering water conditioning systems. Keep up the good work.

We were already well underway with remodeling our kitchen and were getting ready for school to start again, so needless to say things were hectic around our house. In the process, we had gutted the kitchen and needed some way to have water available in/near the kitchen while we were remodeling.
Wanting an easy way to get info, I filled out your online form about bottled water and water coolers. I was pleasantly surprised by your quick and thorough reply, explaining the different options and pricing for Hawkins’ services.
Through conversations and the information you provided, it was clear that while the bottled water or cooler option would solve our immediate situation, a long-term solution for convenient, refreshing water would be your sink-mount Reverse Osmosis system. So we made arrangements for its installation.
Your technician ~ Kevin ~ came out and he was all business; he put the other guys to shame with his efficiency and productivity! He quickly installed the system and we made arrangements for him to come back to finalize the installation when the granite counters arrived.
After he left, I counted the pre-granite holes made in the counter “base” and realized that the place he had intended to put the RO system was the space I had already committed to my garbage disposal button. So when the granite arrived, he had to do some modifications for a tidy and effective placement. He happily did that and looked at the connection to the water in my fridge, to make sure it was working properly. All the while, he was polite, accommodating and just plain great to work with.
I was telling my neighbor about our experience and she said “Oh, yes! Everyone knows Hawkins is the best!”
Thanks for having the foresight to help me discover what I needed instead of just “taking the sale” for what I thought I wanted. Please feel free to use me as a reference for your business, anytime!

First improvement we made to our new house... We only had to deal with hard water and a clogged up, spray your face off, pins and needles, cheap hotel style shower head for 3 days but I'll be the first to admit that a sucky shower can absolutely alter your mood. Not only did our water technician work around our schedule to do the initial water testing and assessment, our installation professional moved our service date up, was extremely polite, didn't mind our dogs (even gave one a hug) and he completed the additional work we requested on short notice with a smile and no complaints (we asked that he service our water heater after he had already arrived) To top off this excellent experience, Hawkins did NOT try to sell us products we didn't actually need (contrary to our experience with another water company) and they were less than HALF the price of their competitors. Thank you SO MUCH Hawkins Water Tech. I absolutely recommend this company to anyone living with less than spectacular water! Thank you again Arlin, Dave and Jim! #badhairweekisover #itsthelittlethings #sorefreshing #softwater