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From working with Curt on making the initial appointment and getting the estimate, to the office person I spoke to when paying, to Shawn being so helpful with scheduling the install, to the gentleman (and I am sorry I did not get his name) [Nate] who did the installation, I am truly impressed. Everyone has been so courteous and helpful.
Hopefully I won’t need any assistance other than filling the system with salt but I feel assured that, if something does go wrong, your company will handle the issue just as quickly and efficiently as the installation process has been.
I would recommend you all highly.

I am writing to commend your technician, Arlin Yoder, for the terrific job he did installing the softener and purification water system at our Edwardsburg lake house. He showed up on time, and did a wonderful job re-configuring our existing plumbing schematic. His professional design is neat and attractive and takes up minimal space. The system in working well. The water tastes as good, or better, than any bottled water. We are glad that we chose Hawkins for the job, over numerous other companies offering water conditioning systems. Keep up the good work.

Just a note to let you know that your staff is very professional and courteous - from the lady who answers the phone to the gentleman who listened to the concern and made the appointment. The technician made the proper repair in a very timely and professional manner. This is my first experience with your company. You were recommended to me and I will do the same in the future.

We were already well underway with remodeling our kitchen and were getting ready for school to start again, so needless to say things were hectic around our house. In the process, we had gutted the kitchen and needed some way to have water available in/near the kitchen while we were remodeling.
Wanting an easy way to get info, I filled out your online form about bottled water and water coolers. I was pleasantly surprised by your quick and thorough reply, explaining the different options and pricing for Hawkins’ services.
Through conversations and the information you provided, it was clear that while the bottled water or cooler option would solve our immediate situation, a long-term solution for convenient, refreshing water would be your sink-mount Reverse Osmosis system. So we made arrangements for its installation.
Your technician ~ Kevin ~ came out and he was all business; he put the other guys to shame with his efficiency and productivity! He quickly installed the system and we made arrangements for him to come back to finalize the installation when the granite counters arrived.
After he left, I counted the pre-granite holes made in the counter “base” and realized that the place he had intended to put the RO system was the space I had already committed to my garbage disposal button. So when the granite arrived, he had to do some modifications for a tidy and effective placement. He happily did that and looked at the connection to the water in my fridge, to make sure it was working properly. All the while, he was polite, accommodating and just plain great to work with.
I was telling my neighbor about our experience and she said “Oh, yes! Everyone knows Hawkins is the best!”
Thanks for having the foresight to help me discover what I needed instead of just “taking the sale” for what I thought I wanted. Please feel free to use me as a reference for your business, anytime!