I am writing to commend your technician, Arlin Yoder, for the terrific job he did installing the softener and purification water system at our Edwardsburg lake house. He showed up on time, and did a wonderful job re-configuring our existing plumbing schematic. His professional design is neat and attractive and takes up minimal space. The system in working well. The water tastes as good, or better, than any bottled water. We are glad that we chose Hawkins for the job, over numerous other companies offering water conditioning systems. Keep up the good work.

We built a new house about 9 years ago and had your company install one of your great water softeners. We also continued to buy all of our salt from you. A couple months ago after I cleaned out the salt tank, we stopped having soft water. I called and talked to one of your service guys and was ready to pay for a service call. He told me what to do over the phone and it took care of the problem. I just want to thank you for the great service and a great product.

I am a new customer of Hawkins Water Tech. I cannot say enough about our first experience with your company, specifically Doug Hostetler. My family, including two children under the age of 3, live in Granger. It's no secret that our well water contains high levels of nitrates. Upon purchasing our home, we installed a reverse-osmosis system to deliver safe, clean, drinking water for our family. After 5 years of use and annual maintenance, I decided to contact Hawkins Water Tech for a free water test to ensure our RO system was still functioning properly and to complete a health check on our water softener. After submitting an online request, Doug contacted me via phone within 30 minutes. Great first impression. He recapped my request and quickly scheduled an on-site consultation to complete the water test. The morning of the appointment, he contacted both myself and my wife (who was at home) to let us know he was on his way while providing his anticipated arrival time. He showed up right on time. My wife showed him to our RO system and water softener in the basement. He completed the analysis and provided a thorough debriefing of our current systems, which were both functioning as desired. He did offer recommendations for improvement, including a more efficient RO system that would provide better filtration and production capacity, however he did not push any of these offerings on either myself or my wife during/after the visit. I spoke with him via phone following the visit to discuss his recommendations. He provided thorough and honest feedback, which I really appreciated. Overall, excellent experience with Doug! I will recommend HWT without hesitation to friends, family, and anyone else who asks. Thank you!