More than expected! Our experience working with the fine folks at Hawkins Water was the best we could ever have imagined. Their team bent over backwards to ensure that our final water treatment system met our expectations. I use the word “team” in its truest sense. Our installation included water softening and a reverse osmosis (RO) system. It turned out that we didn’t care for the taste of the RO water. That’s where the team at Hawkins really showed their commitment to customer satisfaction. They worked with us to try solving this issue – without any hesitation. In the end, we had the RO unit removed and switched over to filtered hard water for drinking. It turned out that my wife and I just didn’t like the taste of RO water. During this process we were impressed with the diligence that the Hawkins Team placed in resolving our issue. As if that wasn’t enough, we received full reimbursement for the removed RO unit. To sum it up – call Hawkins Water if you are considering installing a water treatment system.

We built a new house about 9 years ago and had your company install one of your great water softeners. We also continued to buy all of our salt from you. A couple months ago after I cleaned out the salt tank, we stopped having soft water. I called and talked to one of your service guys and was ready to pay for a service call. He told me what to do over the phone and it took care of the problem. I just want to thank you for the great service and a great product.

Wow! I can't say enough about the service I received from Hawkins Water. You were right on time with the appointment and quote. Sean was right on time with the call back and scheduling, realizing that the additional plumbing needed a couple of guys.

Arlin and Corbin were right on time and were both great guys with fantastic attitudes despite the old houses goofy plumbing.
Please let them know how appreciative I am of their work and attitudes!

Oh, almost forgot, I am very confident that our rusty, hard water problem will be a thing of the past.

We were already well underway with remodeling our kitchen and were getting ready for school to start again, so needless to say things were hectic around our house. In the process, we had gutted the kitchen and needed some way to have water available in/near the kitchen while we were remodeling.
Wanting an easy way to get info, I filled out your online form about bottled water and water coolers. I was pleasantly surprised by your quick and thorough reply, explaining the different options and pricing for Hawkins’ services.
Through conversations and the information you provided, it was clear that while the bottled water or cooler option would solve our immediate situation, a long-term solution for convenient, refreshing water would be your sink-mount Reverse Osmosis system. So we made arrangements for its installation.
Your technician ~ Kevin ~ came out and he was all business; he put the other guys to shame with his efficiency and productivity! He quickly installed the system and we made arrangements for him to come back to finalize the installation when the granite counters arrived.
After he left, I counted the pre-granite holes made in the counter “base” and realized that the place he had intended to put the RO system was the space I had already committed to my garbage disposal button. So when the granite arrived, he had to do some modifications for a tidy and effective placement. He happily did that and looked at the connection to the water in my fridge, to make sure it was working properly. All the while, he was polite, accommodating and just plain great to work with.
I was telling my neighbor about our experience and she said “Oh, yes! Everyone knows Hawkins is the best!”
Thanks for having the foresight to help me discover what I needed instead of just “taking the sale” for what I thought I wanted. Please feel free to use me as a reference for your business, anytime!