Local Reviews

Verified Michiana Reviews

We built a new house about 9 years ago and had your company install one of your great water softeners. We also continued to buy all of our salt from you. A couple months ago after I cleaned out the salt tank, we stopped having soft water. I called and

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Tom   
Tom   

We built a new house about 9 years ago and had your company install one of your great water softeners. We also continued to buy all of our salt from you. A couple months ago after I cleaned out the salt tank, we stopped having soft water. I called and talked to one of your service guys and was ready to pay for a service call. He told me what to do over the phone and it took care of the problem. I just want to thank you for the great service and a great product.

I just spoke to Jonathan in your office and set up bottled water delivery to my home. I just want your management to know how kind, considerate and helpful Jonathan was in serving my initial order and set up. It is refreshing to receive exemplary customer service these days.

Lynn   

We were already well underway with remodeling our kitchen and were getting ready for school to start again, so needless to say things were hectic around our house. In the process, we had gutted the kitchen and needed some way to have water available in/near the kitchen while we were





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Sandra   
Sandra   

We were already well underway with remodeling our kitchen and were getting ready for school to start again, so needless to say things were hectic around our house. In the process, we had gutted the kitchen and needed some way to have water available in/near the kitchen while we were remodeling.
Wanting an easy way to get info, I filled out your online form about bottled water and water coolers. I was pleasantly surprised by your quick and thorough reply, explaining the different options and pricing for Hawkins’ services.
Through conversations and the information you provided, it was clear that while the bottled water or cooler option would solve our immediate situation, a long-term solution for convenient, refreshing water would be your sink-mount Reverse Osmosis system. So we made arrangements for its installation.
Your technician ~ Kevin ~ came out and he was all business; he put the other guys to shame with his efficiency and productivity! He quickly installed the system and we made arrangements for him to come back to finalize the installation when the granite counters arrived.
After he left, I counted the pre-granite holes made in the counter “base” and realized that the place he had intended to put the RO system was the space I had already committed to my garbage disposal button. So when the granite arrived, he had to do some modifications for a tidy and effective placement. He happily did that and looked at the connection to the water in my fridge, to make sure it was working properly. All the while, he was polite, accommodating and just plain great to work with.
I was telling my neighbor about our experience and she said “Oh, yes! Everyone knows Hawkins is the best!”
Thanks for having the foresight to help me discover what I needed instead of just “taking the sale” for what I thought I wanted. Please feel free to use me as a reference for your business, anytime!

Thought I would let you know how pleased I was today with my new water
softener installation.
From my sales person Mike Sommer to the installer which I am sorry I don't
know his name, it was a very uplifting experience. Everyone I dealt with was
very nice and professional.

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Nancy Dokey   
Nancy Dokey   

Thought I would let you know how pleased I was today with my new water
softener installation.
From my sales person Mike Sommer to the installer which I am sorry I don't
know his name, it was a very uplifting experience. Everyone I dealt with was
very nice and professional.
Please know that if I hear of anyone in need of a softener I will say the
name Hawkins proudly. Thank you again for the great service.

We love our Hawkins softener!

Marla   
christine dobransky
22:29 08 Sep 19
Hawkins water is the best! I've rented from them for about 15 years and they gave outstanding service and come right away if you have issues. The issue I had wasn't even a water softener problem, it was something else. Best place around
Marsha Sherwood
14:55 06 Sep 19
Great customer service Thank's Hunter and Jeff 😀
Aaron Riegsecker
19:52 04 Apr 19
The Iron Magic that Hawkins sells is the only thing I've used that takes the nasty rust stains out of my white kitchen sinks.
John Holdeman
10:43 10 Feb 19
Great place for all your water products and helpful when asking questions
Matthew Watts
22:21 01 Jun 18
Great staff. Awesome equipment
William Bennett
15:14 01 May 18
Best water conditioning company in the area.
Jose Calderon
16:57 13 Mar 18
Friendly service and quality products
liz Jones
10:52 27 Jun 17
Very helpful in making a decision without pressuring us. Nice place.
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Robert Freeman
20:21 24 Oct 19
Good customer service
Mark Roebuck
13:52 27 Jul 19
Fabulous customer service, prompt and friendly!
Marcella Clements
00:48 18 Mar 19
Very helpful and they go outta the way for ya!!
Marcella Clements
00:48 18 Mar 19
Very helpful and they go outta the way for ya!!
justin baker
18:25 02 Nov 18
JIM was very helpful and pleasant on the phone, evening knowing I had no intention of buying anything. I had a stupid question about an old system in our basement, he took time to explain what I had and its usefulness. Thanks Hawkins!
Jon Grimes
03:26 07 Aug 18
Great service. Professional advice.
Mallik Patta
00:59 25 Feb 18
I had troubles with my reverse osmosis for a very long time. Water flow was very inconsistent and often had very feeble flow. I was with well known water guys from Granger IN. They serviced several times with only a brief good flow. I was disappointed to see the poor results after changing all the filters as recommended by the water guy in Granger. It did not make sense. I contacted Hawkins. They asked several questions and suggested several ideas. It turned out that the water tank that previous guys installed were not the right ones for reverse osmosis. I changed the tank and it is working perfect. I never had such a full flow all these years. I was amazed to see such a poor service from reputed water companies . Hawkins guys are friendly, eager to share information, and honest. They are simply amazing .
Brent DeLaruelle
05:12 09 Feb 18
Bought a water dispenser from Lowe's for a great price, but the "Primo" brand 5 gal bottles are expensive. Found Hawkins through a simple Google search. Went to the location and was greeted at the door. Very good customer service and prices. Once you purchase your initial bottles with a reasonable deposit, you can later swap your empties for 4 bucks each, or take a few extra minutes to fill your own inside for only .39 a gallon! Great value, great friendly customer service, and they even have a drive thru. Water is life, drink the good stuff!
Ben Hoggan
21:53 09 Oct 17
Wish I had more business to give these guys. They are incredibly helpful, and follow up with everything. Always happy to answer questions, and will freely point you in the right direction, even if that means sending you somewhere else. Can't recommend them enough.
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